Shipping and Returns

Shipping and Returns

Order preparation

Orders placed in the A Banca da Sardinha online store are prepared after payment confirmation. We aim to dispatch all orders as quickly as possible on business days, except in cases of temporary stock shortages, promotional periods, holidays or exceptional situations with higher operational volume.

Shipping times

Delivery times shown during the purchase process are estimates and may vary depending on destination, the selected carrier and factors outside our operation. Shipping is only considered complete when the order is delivered to the address provided by the customer.

Shipping costs

Shipping costs are calculated at checkout based on the delivery address, order weight and available transport method. The final amount is always shown before purchase confirmation.

Addresses and order receipt

The customer is responsible for ensuring that the delivery details entered are complete and accurate. If the address is incorrect, incomplete or delivery cannot be completed due to the recipient's absence, it may be necessary to reschedule the shipment or bear additional re-shipping costs.

Damaged or irregular orders

If the order arrives visibly damaged, incomplete or with any irregularity, we recommend that the customer records the situation at the time of receipt whenever possible and contacts us as soon as possible through hello@sardinha.pt, indicating the order number and, if applicable, photos of the condition of the packaging and products.

Returns

If you wish to request a return, you must contact our team through hello@sardinha.pt, identifying the order and the reason for the request. Each case will be assessed under the applicable law and the nature of the purchased products. Opened, consumed, damaged-after-delivery products or goods without resale conditions may not be eligible for return, without prejudice to the consumer's legal rights.

Exchanges and refunds

Whenever a return is accepted, the exchange, credit note or refund procedure will be communicated to the customer by email. Processing time may vary depending on the payment method used and confirmation of receipt of the returned items, when applicable.

Orders returned to origin

If an order is returned to origin for reasons attributable to the recipient, such as repeated absence, incorrect address or failure to collect it within the carrier's timeframe, we will get in touch to define a solution. Additional shipping costs may apply.

Customer support

For any question related to shipping, deliveries, returns or order tracking, contact us through hello@sardinha.pt.